Privacy Policy

1. Collection of Personal Information

We collect personal information that is reasonably necessary for us to provide our business coaching and consulting services. This may include:

• Your name, email address, phone number, and business information
• Details about your business operations and challenges
• Information collected through booking forms, intake surveys, and session notes

We may also collect usage information from our website, client portal, and communication tools.

2. How We Collect Your Information

We collect personal information:

• Directly from you when you interact with us (online, by phone, email, in person)
• When you book or attend a coaching session
• Via our website, client forms, feedback surveys, and emails

3. Use of Personal Information

We use your information to:

• Deliver and manage our coaching and consulting services
• Communicate with you regarding sessions, invoices, updates
• Provide you access to our client portal and resources
• Improve our services and understand client needs
• Meet legal and regulatory obligations

We will not use or disclose your information for purposes unrelated to the services we provide unless required by law or with your explicit consent.

4. Storage and Security

We store your personal information in secure digital systems, cloud-based CRM platforms, and encrypted storage services. We take reasonable steps to:

• Protect your information from misuse, interference, and loss
• Prevent unauthorised access, modification, or disclosure

Access to your data is restricted to authorised ClarityPath personnel.

5. Disclosure to Third Parties

We may share your personal information with:

• Payment processors (e.g., Stripe, PayPal) for billing
• IT service providers (e.g., cloud storage, client portal tools)
• Legal or regulatory bodies if required by law

We do not sell or rent personal information to third parties.

6. Access and Correction

You may request access to or correction of your personal information by contacting us at any time. We will respond within a reasonable timeframe, typically within 14 days.

7. Cookies and Analytics

Our website uses cookies and third-party tools (e.g., Google Analytics) to collect non-identifying information about website usage and user experience. You can opt out of cookies via your browser settings.

8. Data Retention

We retain client records for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law (e.g., for tax or audit compliance).

9. Overseas Disclosure

Some of our third-party providers may store data overseas. By using our services, you consent to the transfer of your personal information to countries outside of Australia in accordance with this policy.

10. Complaints and Contact

If you have a privacy concern or complaint, please contact us at hello@claritypath.coach. We will take your complaint seriously and aim to resolve it promptly.