eCommerce Case Studies

Optimising funnels, CX, and fulfilment to grow revenue while lowering CAC and operational costs.

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eCommerce CAC Reduction through Funnel and CX Optimisation case study image

DTC apparel brand (AU/NZ)

eCommerce CAC Reduction through Funnel and CX Optimisation

Reduced CAC by 21% and increased CR by 14% with CRO, post-purchase flows, and AI merchandising.

Conversion rate: +14%CAC: -21%
Automated Fulfilment SLAs and Exception Handling case study image

Beauty subscription retailer

Automated Fulfilment SLAs and Exception Handling

Automation cut manual order exceptions by 70% and lifted on-time dispatch to 98.2%.

Manual exceptions: -70%On-time dispatch: 98.2%