Retailer Improves Stock Accuracy and Omnichannel Fulfilment

The Challenge

Stock inaccuracies across stores were causing cancelled orders and poor customer experience. Limited ability to fulfil online orders from store inventory.

Our Approach

• Mapped current inventory workflows and shrink drivers across DC and stores
• Implemented weekly cycle counts and exception-based recounts
• Integrated POS and eCommerce to enable ship-from-store with rules
• Trained staff and added visual KPI boards for accountability

Solution

Introduced a lightweight stock integrity cadence, integrated systems for real-time availability, and designed SOPs for ship-from-store with thresholds by store class.