Beauty subscription retailer • 21/09/2024
Automated Fulfilment SLAs and Exception Handling
Automation cut manual order exceptions by 70% and lifted on-time dispatch to 98.2%.
The Challenge
Manual checks for stock holds, address issues, and split shipments delayed orders and burdened the team.
Our Approach
- Mapped exception categories and created automation rules
- Integrated WMS with eCommerce for status webhooks
- Built daily SLA dashboards and alerts for aged orders
Solution
Exception automation and SLA monitoring reduced manual touches and improved customer comms with proactive notifications.
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